Privacy Policy

1. Introduction and Scope

This Policy applies to all users of OutSmart's website, digital platforms, programs, coaching services, events, webinars, communities, mobile or WhatsApp-assisted booking flows, communications and related services.

This Policy applies to learners, students, parents or guardians, coaches, mentors, trainers, community members, website visitors, institutional partners, corporate customers and any other person who interacts with OutSmart.

This Policy does not apply to third-party websites, apps, tools or platforms that are not owned or controlled by OutSmart, even if they are linked from our website or used as part of our technology stack. Those third parties may have their own privacy practices and policies.

2. Who We Are

OutSmart is a modern coaching and hybrid learning ecosystem that helps students, young professionals, job seekers, SME owners and emerging leaders build real-world skills for career growth, leadership, confidence and life success.

Our model may include free content, short bootcamps, cohort-based programs, personalised 1:1 coaching, coaching-on-demand, community learning, assessments, AI-enabled learning journeys and institutional or corporate programs.

OutSmart's key details are set out below:

• •Legal entity name: OutSmart World Pvt Ltd.
• •Registered address: Central region, Singapore
• •Website URL: www.outsmartworld.co
• •Privacy contact email: hello@outsmartworld.co
• •Grievance Officer: Mr.Uttam R | Business Head | uttam@outsmartworld.co
• •WhatsApp support number, if applicable: +91-98209 30071

3. What We Mean by Personal Information

"Personal Information" means any information that identifies you, relates to you, or can reasonably be used to identify you, either directly or indirectly.

"Sensitive Personal Information" may include passwords, payment or financial information, government identifiers, health-related information, biometric information, precise location information, children's data, or other information classified as sensitive or special category data under applicable data protection laws.

In the context of OutSmart's Services, Personal Information may also include learning goals, coaching needs, career history, profile information, program progress, assessment responses, feedback, community participation and coaching-related notes where they can identify you.

"Usage Data" means technical, aggregated, anonymised or de-identified information about how users interact with our website or Services. Usage Data is not intended to identify you personally and is used to improve performance, user experience, content and product design.

4. Information We Collect

Depending on how you interact with OutSmart, we may collect the following categories of information:

We encourage you not to share highly sensitive information unless it is necessary for a specific coaching or support context. If you choose to share sensitive information, we will handle it in accordance with this Policy and applicable law.

5. How We Collect Information

We may collect information in the following ways:

• •Information you provide directly: when you submit forms, create an account, buy a program, book a coach, join a cohort, participate in a community, upload documents, complete assessments, attend events, contact support or subscribe to updates.
• •Information collected automatically: when you visit our website or use our digital Services, we may collect device, browser, IP address, cookie, analytics and usage information.
• •Information from coaches or program teams: coaches, mentors or facilitators may record session notes, progress observations, attendance records or action plans to support your learning journey.
• •Information from third parties: we may receive limited information from payment providers, analytics tools, login providers, institutional partners, referral partners or platforms you choose to connect with OutSmart.
• •Information from public sources: where relevant for career coaching, profile review or verification, we may refer to publicly available professional information such as LinkedIn profiles or public portfolio links that you provide or make available.

6. Legal Basis for Processing

We process Personal Information only where we have a lawful basis to do so. Depending on your location and the nature of the processing, our legal basis may include:

• •Consent: where you agree to receive communications, participate in a program, submit information, allow session recording, receive personalised recommendations or use certain optional features.
• •Contractual necessity: where processing is required to provide programs, coaching, account access, payments, certificates, community access or customer support.
• •Legitimate interests: where processing supports service improvement, platform security, fraud prevention, analytics, product development, user experience, business operations or responsible marketing, provided your rights are not overridden.
• •Legal obligations: where processing is required for tax, accounting, compliance, dispute resolution, law enforcement, regulatory response, record keeping or protection of legal rights.
• •Protection of vital interests or safety: where necessary to respond to urgent safety, harm, abuse, fraud or security concerns.

You may withdraw consent where processing is based on consent. Withdrawal of consent will not affect processing that has already occurred lawfully, and may limit access to certain Services that depend on that information.

7. How We Use Your Information

We may use your information for the following purposes:

• •To provide, operate and improve OutSmart's website, programs, coaching sessions, communities, events and digital Services.
• •To create and manage user accounts, learner profiles, coach bookings, program access, certificates, dashboards and progress journeys.
• •To match learners with relevant programs, coaches, mentors, cohorts, workshops or resources based on their goals and needs.
• •To deliver personalised coaching, learning recommendations, assessments, reminders, nudges, action plans and follow-up resources.
• •To process payments, invoices, refunds, subscriptions, scholarship support or institutional billing.
• •To communicate with you about programs, coaching sessions, community updates, workshops, events, newsletters, support requests, policy changes and service announcements.
• •To analyse learning outcomes, engagement, user behaviour, content performance and platform usage so we can improve our Services.
• •To run marketing campaigns, retargeting, outreach and content distribution where permitted by law and subject to your communication preferences.
• •To maintain security, detect fraud, prevent misuse, troubleshoot technical issues and enforce our Terms of Service or Community Guidelines.
• •To comply with applicable laws, legal requests, regulatory obligations, audits, tax requirements and dispute resolution processes.

8. Coaching, Assessments and Community Privacy

OutSmart's Services are built around trust. Coaching and practical learning may involve personal goals, career concerns, strengths, weaknesses, workplace challenges, emotional patterns, setbacks, confidence issues and professional aspirations. We treat this information with care.

8.1 Coaching sessions

Coaches, mentors and program facilitators may access information reasonably required to deliver the session, prepare guidance, track progress or provide action plans. Coaches are expected to follow confidentiality obligations and use learner information only for the purpose of providing OutSmart Services.

We do not record coaching sessions unless we have informed you and obtained consent where required. If recordings are used for quality, training, progress or learner access, we will disclose this clearly before recording.

8.2 Assessment and reflection data

Programs such as strengths coaching, brain-based coaching, self-mastery and career growth may involve assessments, questionnaires, reflection exercises or diagnostic tools. These inputs help create personalised insights and recommendations. You should answer only what you are comfortable sharing.

8.3 Community spaces

If you join an OutSmart community, cohort group, discussion forum, WhatsApp group, Discord community or similar space, information you post may be visible to other members. Please avoid sharing information you do not want others to see. We may moderate communities to protect safety, quality and respectful participation.

8.4 Safety and responsible escalation

Coaching is not a substitute for medical, mental health, legal, financial or emergency support. If we reasonably believe there is a risk of serious harm, abuse, fraud, unlawful activity or immediate safety concern, we may take appropriate steps, including escalating the matter, restricting access, or sharing information with relevant parties as permitted by law.

9. AI-Enabled Personalisation

OutSmart may use AI-enabled tools to make learning more personalised, scalable and measurable. These tools may support need assessment, program discovery, coach matching, micro-learning recommendations, progress nudges, summaries, action plans and follow-up resources.

Where AI tools are used, we aim to apply them responsibly. AI-generated outputs may be used to assist learning and coaching, but they should not be treated as final professional advice. Human coaches, mentors or program teams may review or adapt outputs where appropriate.

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects for users. If a significant decision appears to have been made through automated processing, you may contact us to request human review where applicable.

Please avoid entering unnecessary sensitive information into AI-enabled features. If third-party AI providers are used, they may process information as service providers under applicable contractual or platform terms.

10. Cookies, Analytics and Advertising

Our website may use cookies, pixels, tags, SDKs, local storage and similar technologies to operate the site, remember preferences, analyse traffic, improve content, measure campaigns, support advertising and personalise user experience.

Cookies may be used for:

• •Essential website functionality and security.
• •Account login, session management and preferences.
• •Analytics, performance measurement and platform improvement.
• •Marketing, remarketing, attribution and campaign effectiveness.
• •Content personalisation and user journey optimisation.

You can usually manage cookies through your browser settings. If you disable cookies, some features of the website or Services may not work properly.

OutSmart does not currently use third-party analytics, advertising or tracking tools such as Google Analytics, Meta Pixel, LinkedIn Insight Tag or Hotjar on this website. If we begin using such tools in the future, we will update this section to name them before they go live.

11. How We Share Your Information

We do not sell your Personal Information. We may share information only where necessary for the purposes described in this Policy, including with:

• •Coaches, mentors, trainers and facilitators who need the information to deliver coaching, programs, feedback or learning support.
• •Technology providers that support hosting, website management, learning management, community platforms, AI tools, video calls, scheduling, cloud storage, databases, payments, communications, analytics and customer support.
• •Payment processors and financial service providers that process transactions, refunds, invoices and fraud checks.
• •Institutional or corporate partners where a program is provided through a university, company, school, incubator or other organisation, subject to applicable arrangements and privacy safeguards.
• •Marketing and analytics service providers that help us measure campaigns, send newsletters, manage leads or improve user acquisition, subject to your communication choices and applicable law.
• •Professional advisers such as lawyers, accountants, auditors, insurers or consultants where reasonably necessary.
• •Authorities, regulators, courts, law enforcement or other parties where required by law, legal process, safety obligations or to protect rights, property and users.
• •Potential acquirers, investors or successor organisations in connection with a merger, acquisition, financing, restructuring or sale of business assets, subject to appropriate safeguards.

We require service providers to use Personal Information only for authorised purposes and to protect it using reasonable security and confidentiality measures.

12. Payments and Third-Party Services

Payments for OutSmart programs, coaching sessions, subscriptions, workshops or events may be processed through third-party payment gateways. We typically receive transaction status, order details and limited billing information, but do not intentionally store full card numbers, CVV codes or payment authentication details.

OutSmart does not currently process payments directly through this website. Where a payment processor is introduced, we will update this section to name the provider(s) used.

Our Services may also rely on third-party tools for course hosting, community management, video calls, scheduling, email delivery, CRM, analytics, advertising, AI support, cloud hosting and customer support. Your use of those services may be subject to their own terms and privacy policies.

13. Hosting and International Data Transfers

OutSmart may store and process information in India and other countries where our service providers, hosting partners, cloud infrastructure, coaches, advisors, affiliates or technology vendors are located.

If you access our Services from outside India, your information may be transferred to and processed in India or other jurisdictions. These countries may have data protection laws that differ from those in your country.

Where required by applicable law, we use reasonable safeguards for cross-border transfers, which may include contractual commitments, data processing agreements, standard contractual clauses, transfer impact assessments or other lawful mechanisms.

14. Data Storage, Retention and Security

We retain Personal Information only for as long as reasonably necessary to provide Services, fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, prevent fraud and improve our platform.

Retention periods may vary depending on the nature of the information. For example, account data may be retained while your account is active; transaction records may be retained for tax and accounting purposes; coaching notes may be retained for continuity of service; and marketing data may be retained until you unsubscribe or request deletion, subject to legal requirements.

We use reasonable technical, administrative and organisational safeguards designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. These may include access controls, encryption where appropriate, secure hosting, limited internal access, confidentiality obligations, monitoring, backups and periodic review of security practices.

No method of electronic transmission or storage is completely secure. You are responsible for keeping your account credentials confidential and for using secure devices and networks when accessing our Services.

15. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your Personal Information. These may include the right to access, correct, update, delete, restrict, object to processing, withdraw consent, receive a copy of your data, nominate another person to exercise rights where legally permitted, and raise grievances.

15.1 For users in India

Where applicable under Indian data protection law, you may request access to a summary of your Personal Information, correction of inaccurate or incomplete information, deletion of information, withdrawal of consent, grievance redressal and nomination of another individual to exercise your rights in the event of death or incapacity.

15.2 For users in the EU, EEA or UK

Where GDPR or similar laws apply, you may have rights to be informed, access your information, rectify inaccurate information, erase information, restrict processing, data portability, object to processing, and not be subject to certain decisions based solely on automated processing.

15.3 For California residents

Where California privacy law applies, you may have rights to know what Personal Information is collected, used, disclosed or shared; request deletion; correct inaccurate information; opt out of certain sales or sharing of Personal Information; limit use of sensitive Personal Information; and receive non-discriminatory treatment for exercising privacy rights.

15.4 Exercising your rights

To exercise your privacy rights, please contact us using the details in the "Contact and Grievance Redressal" section. We may need to verify your identity before responding. Certain requests may be limited where we need to retain information for legal, security, fraud-prevention, contractual or legitimate business reasons.

You may unsubscribe from marketing emails by using the unsubscribe link or contacting us. You may opt out of non-essential communications where applicable, but we may still send service, transaction, legal or security-related messages.

16. Children and Young Learners

OutSmart may serve students and young learners. We do not knowingly collect Personal Information from children under 18 without appropriate parent or guardian involvement where required by law.

If a program is intended for minors, we may require parent or guardian consent and may collect parent or guardian contact details for communication, payment, permissions, safety and program administration.

Parents or guardians who believe that a minor has provided Personal Information without appropriate consent may contact us to request review or deletion, subject to legal and service requirements.

17. Third-Party Links and Public Spaces

Our website and Services may contain links to third-party websites, social platforms, videos, payment gateways, coach profiles, partner pages, events, content or tools. We are not responsible for the privacy practices, content or security of third-party services.

If you post in public or semi-public spaces such as forums, communities, comments, testimonials, event chats or social media, that information may be visible to other users or the public. Please share thoughtfully.

If you request removal of publicly posted content, we will take reasonable steps where technically and legally possible. However, copies may remain in screenshots, cached pages, backups, quoted replies or records kept by other users or platforms.

18. Policy Updates

We may update this Policy from time to time to reflect changes in our Services, technology, legal requirements, business practices or user feedback. When we update the Policy, we will revise the "Last updated" date and may notify users through the website, email, dashboard or other reasonable means where required.

Your continued use of the website or Services after an update means you accept the revised Policy, unless applicable law requires a different form of consent.

19. Contact and Grievance Redressal

If you have questions, requests, concerns or grievances about this Policy or how your information is handled, please contact us:

When you contact us, we may request information to verify your identity and locate your records. We will not process requests related to another person's Personal Information unless you are legally authorised to act on their behalf.

20. Business Transfers

If OutSmart is involved in a merger, acquisition, investment, restructuring, reorganisation, sale of assets, financing, bankruptcy or similar business transaction, Personal Information may be transferred as part of that transaction, subject to appropriate confidentiality and privacy safeguards. The receiving organisation will be required to handle Personal Information in a manner consistent with this Policy or as otherwise notified to users.